and Professional Service for UK & Continental Motoring - Includes Home Call-out
combination of experienced controllers and carefully selected approved repairers
means that you will have a first class service throughout the whole of the UK
and Continent, 24 hours a day.
Assistance - Complete
these benefits with other schemes
. We cover your car for any authorised driver
. Caravans and Trailers are included free
No surcharge for older vehicles - any car - NO age of
car restrictions. Perfect
for Classic and Vintage Cars
No enrolment fee.
· Free call from anywhere in the UK and Europe.
Assistance and Recovery automatically included on ALL levels of cover
combination of experienced controllers and carefully selected garage agents means
that we can provide all members with a first class service throughout the whole
of the UK and the Continent, 24 hours a day, 7 days a week.
. We will cover
your car for any authorised driver
. Caravans and Trailers are included free
No surcharge for older vehicles - any car - NO age restrictions. Perfect
for Classic Cars
No enrolment fee.
· Free call from anywhere in the UK. Normal telephone call charges
· Roadside assistance and recovery automatically included and includes
Service Provider & Control Centre
Internet Services provided by Insure It Today
make sure you get the most from your cover, please take time to read the policy,
which explains the terms and conditions of your membership. If
you have any questions or would like more information, please contact 01604 757578
the event of breakdown call emergency helplines
Please be prepared to provide
the operator with the following information:
Your Policy Number
location of vehicle
Nature of breakdown
Registration Number of Vehicle
will then arrange for one of our recovery operators to attend the given location,
as quickly as possible.
During the period of cover you are entitled to contact
us up to a maximum of 6 times for breakdown assistance; your policy will then
become cancelled after the sixth callout with no refund of premium being allowable.
helpline is available 24 hours a day, 365 days a year
Level of Cover
defined on your policy schedule.
The vehicle is covered for call out charges and up to 1 hours
labour charges, at the scene of your breakdown where your vehicle is rendered
immobilised due to electrical or mechanical faults within the Territorial Limits
stated in this policy.
Change of vehicle
You are only covered for the vehicle
registered at inception of membership unless you have previously notified us of
a change of vehicle 48 hours prior to a breakdown. You may change the vehicle
on your policy up to 4 times in any period of membership. All change of vehicles
have a 48 hour inception period. Temporary change of vehicles are excluded from
Change of address
Assistance at your home is only covered
at the address registered at inception. If you change address please notify us
Period of cover
The policy is for the period as stated on
your policy schedule.
Summary of cover
at your home
Onward destination service
Cover for any driver that is using
the registered vehicle, provided that the person has received permission from
you first and is legally able to drive the vehicle.
Cover for cars, vans, and
motorcycle up to 3.5 tonnes (excluding any vehicles with living accommodation)
of a caravan or trailer attached to your vehicle at the time of the breakdown
up to 7.6 metres in length.
Up to 1 hours roadside assistance only.
to a maximum of 6 call outs a year
Wheel changes (providing that the driver
has a serviceable spare tyre and wheel and is able to provide a manufacturers
key to remove any locking wheel nuts)
What is not covered
Any claim arising
in the first 48 hours from the date of inception.
Labour charges in excess
of one hour.
Cost of replacement parts, fuel or materials used in a repair.
charges, ferry charges, parking charges, traffic congestion charges.
charges incurred during or after the use of our services.
More than 6 call
outs during the period of cover.
Running out of fuel, wrong fuel in vehicle,
loss of keys, broken glass.
Any vehicle not able to provide a serviceable spare
tyre for wheel changes (or vehicle does not come with a spare tyre as a standard
Keys locked in vehicle, damaged keys, key fob faults.
or any vehicle (modified to) provide living accommodation.
in, or immobilised from being immersed in, mud, snow, sand or water.
that require a repair at a specialist garage.
A second use of our services
if no remedial action has been taken to correct the initial fault.
a caravan or trailer (that may or may not immobilise the caravan/trailer) when
the vehicle is not immobilised.
The person who has taken out the policy, being a permanent UK resident
vehicle owned by you and declared to us.
Sub Section A The United Kingdom including Northern Ireland, the Isle
of Man and the Channel Islands.
Section B The European Union
means an electrical or mechanical failure or a road traffic accident or damage
caused by vandalism, fire, theft or attempted theft which renders the vehicle
In the event of a non fault road traffic accident you
will be required to pay for the assistance, and submit to your insurer as a third
Dedicated service engineers. This may be supplemented by the use
of independent agents.
Terms and conditions and eligibility of cover
or the driver must abide by the terms and conditions of this policy at all times.
note our recovery operators are unable to work on unattended vehicles.
vehicle must be maintained at all times in a roadworthy condition in accordance
with the law and be regularly serviced in accordance with your manufacturers
Motor Breakdown covers only the vehicle registered for any
driver with the owners permission and legal capability to drive the vehicle.
vans, and motorcycles are only eligible up to a maximum 3.5 tonnes gross weight,
5.5 metres (18 feet) in length, 2.3 metres (7 foot 6 inches) wide (excluding campervans).
caravan or trailer attached to the vehicle must be up to a maximum of 7.6 metres
(25 feet) in length at the time of the breakdown.
We reserve the right to cancel
this policy at any time, by giving you 14 days notice in writing to your last
known address, and a pro rata refund will be allowable to you if no claims have
been made (less administration fee).
You can cancel this policy within 14 days
of inception/submission provided that no claims have been made, and a full refund
(less an administration fee) will be made. No refund of premium will be made after
All claims and assistance is at the discretion of Control Centre.
A: United Kingdom Cover
the vehicle registered is immobilised in the UK, then you are covered for the
A Call out and up to 1 hours roadside assistance by one
of our approved recovery operators to attend the scene of the breakdown, and where
possible carry out emergency repairs.
B If repairs cannot successfully be carried
out at the scene of the breakdown then we will pay the cost of recovery of the
vehicle driver and up to 4 passengers to the nearest suitable garage able to effect
a repair, or to your onward destination, or to your home address whichever is
C If you breakdown at roadside and repairs cannot be carried out within
an agreed reasonable period then you will be offered one of the following options:
(i) The cost of alternative road or rail travel for the driver and up to
4 passengers from the scene of the breakdown to one destination within the Territorial
Limits stated in this policy, plus a return journey for one person to collect
the vehicle upon completion of repairs.
(ii) The cost of one nights accommodation
up to a total of £100 a claim (excluding food and drink) in the vicinity
of the breakdown for the driver and up to 4 passengers up to a maximum of £40.00
per person, subject to a maximum overall of £200.00 per claim.
The recovery of the vehicle, the driver and up to 4 passengers to any one destination
within the territorial limits under Sub Section A.
(iv) The cost of suitable
car hire for up to 48 hours up to a maximum of £100.00 per claim.
maximum payable for any claim from any one breakdown including any reimbursement
claim is £2,000 or the current market value of the vehicle at the time of
the breakdown whichever is lower.
Sub-section B: European Cover
- IMPORTANT (Notification required prior to any trip
to Europe. Failure to do so will invalidate any claim).
The maximum travelling period in Europe must not exceed
28 days per trip. Proof of travel may be required.
We will pay the call-out charge and up to one hours
labour costs for one of our approved repairers to attend the scene of the breakdown
and where possible carry out emergency repairs.
If the vehicle cannot be repaired within one hour at the scene of
the breakdown, we will pay the cost of transporting the vehicle to one of our
you to your destination
If your vehicle cannot be repaired on the same day
as the breakdown, we will pay:
a) The cost of transporting your vehicle, driver
plus up to 4 passengers to a destination within the Territorial Limits up to the
value of the vehicle; or
b) Hotel accommodation costs for you or the driver
plus up to 4 passengers up to £50 per person per night, up to a maximum
of £500 per claim; or
c) The cost of hiring a replacement vehicle, but
the most that we will pay for any one claim is a maximum daily rate of £50
for a maximum of seven days. Any replacement vehicle provided on the European
mainland must remain within the Territorial Limits.
The maximum payable for
any claim from any one breakdown is £2,000 or the current market value of
the vehicle, whichever is lower.
We will always decide on the best possible way of offering assistance,
after taking into account individual circumstances. If the assistance that we
offer does not suit your requirements then you may request alternative assistance
to be arranged for you at your own cost.
We do not accept any responsibility
for the transportation of pet animals or livestock within the vehicle at the time
of the breakdown
A garage or mechanic undertaking repair work on your instruction
will be acting as your agent for such repair work.
If requested, you must provide
evidence of servicing of your vehicle or receipts for replacement parts.
cannot be used as a reason for avoiding repair costs.
We reserve the right
not to offer renewal of cover.
We reserve the right to refuse service and cancel
membership to anyone who behaves in a threatening or abusive manner to Call Centre
In the event of a vehicle breakdown we will offer recovery of any
caravan or trailer (within the specified restrictions). The caravan/trailer is
not covered for breakdown within the terms and condition of this policy.
claim will exceed the current market value of the vehicle at the time of the breakdown.
document is subject to English law.
Cover excludes the following: -
Vehicles that have not been regularly
serviced or breakdown as a result of inadequate repair, unsuccessful DIY or any
recurring claim where no remedial action has been taken to correct the fault since
we last attended your vehicle. Garage attention must always be sought after experiencing
a breakdown and proof of repair obtained.
Vehicles being used (or that have
been modified for use) in motor racing, rallies, speed or endurance tests; hire
or reward (including courtesy vehicles) or over 3.5 tonnes gross laden weight;
mechanically modified vehicles requiring specialist repairers.
or consequential loss arising from any act performed in the execution of the Breakdown
Vehicles not in a roadworthy condition immediately prior
to any breakdown.
Claims arising from loss or damage to contents of or within
Vehicles immersed in mud, snow, sand or water or any fault occurring
or being immobilised as a result of contact with mud, snow, sand or water.
vehicle with living accommodation.
Any claim that could be recoverable from
any insurance policy indemnity or warranty.
Any fines or penalties imposed
Any charges incurred prior to notification of Breakdown and our
approved repairer attending.
The cost of any parts, components, lubricants
or materials, food, drinks, telephone calls, petrol, oil or any other incidental
Any claim where the Control Centre has not been notified at least
48 hours previously of a change of vehicle.
Any charges incurred resulting
from you breaking down in a location that rescuing the vehicle would be unlawful
(Including any legal restriction on recovering a vehicle from a European motorway).
Any cost of any specialist recovery equipment or service charges needed (as
defined by the recovery operator in attendance of your breakdown).
where your vehicle is not accessible or cannot be transported safely, legally
and without hindrance using a standard transporter or trailer.
Any toll charges,
ferry charges parking charges or traffic congestion charges.
Any costs recoverable
A second callout when a temporary repair was earlier carried out.
claim for assistance while money is owed by the policy holder.
Any claims for
private hire vehicles, i.e. taxis.
Breakdowns caused by your vehicle running
out of fuel or where assistance cannot be affected because the vehicle does not
have a serviceable spare tyre and wheel.
Any claim where a vehicle has not
been repaired, or is disposed of.
Claims directly or indirectly caused by or
contributed to or arising from ionising radiations or contamination by radioactivity
from any nuclear fuel or from any nuclear waste from the burning of nuclear fuel;
or the radioactive, toxic, explosive or other hazardous properties of any explosive
nuclear assembly or nuclear part of it; war, invasion, terrorism, foreign enemy
hostilities ( whether war is declared or not), civil war, rebellion, revolution,
military force or coup; or pressure waves caused by aircraft or any other airborne
devices travelling at sonic or supersonic speeds.
aim is to try to provide a first class service to you at all times, however we
do recognise that sometimes problems do occur. Should you ever have cause to complain
then in the first instance please write to address on your membership documentaion:
Please quote your policy number as a reference in all correspondence.
assistance services are exempt from authorisation under the Financial Services
and Marketing Act 2000.
The data supplied by you will only be used by us and
carefully selected associated companies for related
products and services as well as the purposes of processing
your membership policy, including underwriting, administration,
and handling any claim which may arise. The data supplied
will not be passed to any other parties other than those
which we have mentioned hereon. It is important that
the data you have supplied is kept up to date. You should
therefore notify us promptly of any changes. You are
entitled upon the payment of an administration fee to
inspect the personal data which we are holding about
you.We may respond to enquiries by the police concerning
your policy in the normal course of their investigations.
Where it is necessary to administer your policy effectively,
or to protect your interests, we may disclose the data
you have supplied to other third parties such as motor
garages, engineers, repairers, insurers etc. We may
monitor and record telephone calls for service and staff