WELCOME TO PRIVATE HIRE & TAXI ASSISTANCE GOLD
available 24 hours a day, 365 days a year.
In the event of
a vehicle breakdown a recovery service engineer will attend the location given,
as quickly as possible. During the period of cover you are entitled to contact
us up to a maximum of 4 times for breakdown assistance, your policy will then
become cancelled after the fourth callout with no refund of premium being allowable.
Subject to a maximum claim limit of £2,000.00 in any one period of cover.
vehicle is covered for call out charges and up to 1 hours labour charges,
at the scene of your breakdown where your vehicle is rendered immobilised within
the Territorial Limits stated in this policy.
You are only covered for the vehicle registered at inception
of membership unless you have notified us 48 hours previously of a change of vehicle
prior to a breakdown.
Change of address
Assistance at your home is only covered at the address
registered at inception. If you change address please notify us immediately.
Period of cover
The policy is for the period as stated in the schedule.
Summary of cover
Roadside assistance / Roadside repairs.
at the scene of an accident (subject to insurance Company approval).
at your home.
Onward destination service.
Cover for any driver whilst
that person is using the vehicle insured, provided the person has received permission
from you first.
1 hours roadside assistance only.
Up to a maximum
of 4 call outs a year. Subject to a maximum claims limit of £2,000.00.
Wheel changes (as long as you have a serviceable spare tyre and wheel and are
able to provide a manufacturers key to remove any locking wheel nuts).
is not covered
Any claim arising in the first 48 hours from date of inception.
in excess of one hour.
Cost of replacement parts or materials used in the
Toll charges, ferry charges, parking charges, traffic congestion charges.
Storage charges incurred during or after the use of our services.
4 call outs during the period of cover.
Running out of fuel, loss of keys
and/or broken glass.
Vehicles immersed in mud, snow, sand or water.
locked in vehicle and/or incorrect fuel in vehicle.
Wheel changes without
a serviceable spare tyre.
Any costs involved in the transportation of passengers.
The person who has taken out the policy.
The vehicle declared to us, to include any trailer or caravan
attached to the vehicle at the time of breakdown.
The United Kingdom including Northern Ireland, the
Isle of Man and the Channel Islands.
Breakdown means an electrical or mechanical failure or a
road traffic accident or damage caused by vandalism, fire, theft or attempted
theft which renders the vehicle immobilised.
and Conditions and Eligibility of Cover
or the driver must abide by the terms and conditions of this policy.
must be maintained at all times in a roadworthy condition and be regularly serviced.
Commercial vehicles up to a maximum 3.5 tonnes, 5.5 metres in length, 2.3 metres
A maximum claims limit of £2.000.00 in any one period of cover.
We reserve the right to cancel this policy at any time, by giving you 14 days
notice in writing to your last known address, and a pro rata refund will be allowable
to you, if no claims have been made.
You have the right to cancel your policy
within 14 days of inception and receive a full refund, without giving any reasons,
provided no claim has been made against the policy.
After the 14 day period
has expired you will not be entitled to any refund if the policy is cancelled.
If the vehicle registered is immobilised in the UK, then you are covered for the
Call out and up to 1 hours roadside assistance by one of
our approved recovery operators to attend the scene of the breakdown, and where
possible carry out emergency repairs.
If repairs cannot successfully be carried
out at the scene of the breakdown we will pay the cost of recovery of the vehicle
to the nearest suitable garage able to effect a repair, or recovery to your onward
destination, or home address whichever is nearer.
If repairs cannot be carried
out within an agreed reasonable period then you will be offered one of the following
The cost of alternative road or rail travel for the driver from the scene of the
breakdown to one destination within the Territorial Limits stated in this policy,
plus a return journey for one person to collect the vehicle upon completion of
(ii) The cost of overnight accommodation (excluding food and drink)
in the vicinity of the breakdown for the driver, up to a maximum of £40.00
a night, subject to a maximum overall of £200.00 per claim.
The recovery of the vehicle, and the driver to any one destination within the
Territorial limits stated under Sub Section A. The maximum payable for any claim
from any one breakdown is £500.00.
We will always decide on the best possible way of offering assistance,
after taking into account each individual circumstance.
We do not accept any
responsibility for the transportation of pet animals or livestock within the vehicle
at the time of the breakdown.
A garage or mechanic undertaking repair work
on your instruction, will be acting as your agent for such repair work.
requested, you must provide evidence of servicing of your vehicle at the scene
of the breakdown.
This document is subject to English law unless otherwise
agreed in writing by the insurers.
Vehicles that have not been regularly serviced
or breakdown, as a result of inadequate repair/unsuccessful DIY or any recurring
claim, where no remedial action has been taken to correct the fault.
being used or that have been modified for motor racing, rallies, speed or endurance
tests, (Including coaches), or over 3.5 tonnes gross laden weight.
or consequential loss arising from any act performed in the execution of the Breakdown
Vehicles not in a roadworthy condition immediately prior
to any breakdown.
Claims arising from loss or damage to contents of or within
Vehicles immersed in mud, snow, sand or water.
recoverable from any other insurance policy.
Any fines or penalties imposed
Any charges incurred prior to notification of Breakdown, and our
approved repairer attending.
The cost of any parts, components, lubricants
or materials, food, drinks, telephone calls, petrol or oil, or other incidental
Any claim where the Call Centre has not been notified 48 hours previously
of change of vehicle.
Any charges incurred resulting from your Breakdown in
a location that rescuing the vehicle would be unlawful.
Any cost of any specialist recovery equipment needed.
Breakdowns where your
vehicle is not accessible or cannot be transported safely, legally and without
hindrance, using a standard transporter or trailer.
Any toll charges, ferry
charges, parking charges or traffic congestion charges.
Any costs recoverable
Breakdowns caused by your vehicle running out of fuel or where
assistance cannot be affected because the vehicle does not have a serviceable
tyre and spare wheel.
Claims directly or indirectly caused by or contributed
to or arising from ionising radiations or contamination by radioactivity from
any nuclear fuel or from any nuclear waste from the burning of nuclear fuel; or
the radioactive, toxic, explosive or other hazardous properties of any explosive
nuclear assembly or nuclear part of it; war, invasion, terrorism, foreign enemy
hostilities (whether war is declared or not), civil war, rebellion, revolution,
military force or coup; or pressure waves caused by aircraft or any other airborne
devices travelling at sonic or supersonic speeds.
Our aim is to try to provide a first class service to you at all
times, however we do recognise that sometimes problems do occur. Should you ever
have cause to complain then in the first instance please write to: - Address on
The data supplied by you will only be used for the
purposes of processing your membership documentation, including underwriting,
administration and handling any claim which may arise. The data supplied will
not be passed to any other parties other than those which we have mentioned herein.
It is important that the data supplied is kept up to date. You should therefore
notify us promptly of any changes. You are entitled upon the payment of an administration
fee to inspect the data which we are holding about you. If you wish to make such
an inspection you should contact: -
may respond to enquiries by the police concerning your policy in normal course
of their investigations. Where it is necessary to administer your policy, or to
protect your interests, we may disclose the data you have supplied to other third
parties such as motor garages, engineers, repairers, others insurers etc.
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Recovery Programme |
ASSISTANCE POWERED THROUGH 24/7 Call Centre and Leading
UK Vehicle Recovery Groups
NN5 6QH UK Telephone on 01604 75 75 78