Welcome to Wheelchair & Mobility Scooter
Help and Assistance in the event of Breakdowns
In the event of a mechanical breakdown we will arrange for a service
engineer to attend the location given, as quickly as
helpline is available 24 hourís a day 365 days a year
- Mobility Freedom
During the period of cover you are entitled to contact us up to a maximum of 4
times for breakdown assistance, this service will then be cancelled after the
fourth callout with no refund of premium being allowable.
Terms and Conditions
YOUR SERVICE COVER
The vehicle is covered for call out charges to the scene of your breakdown where
your vehicle is rendered immobilised within the Territorial Limits stated in this
You are only covered for the vehicle registered at inception of
membership unless you have notified us previously of a change of vehicle prior
to a breakdown.
If you change address please notify us immediately.
advise of any temporary addresses (i.e. holiday)
The breakdown service is for the period as stated in the schedule.
note - service engineers are unable to work on unattended vehicles.
Summary of breakdown
Roadside repairs (when possible)
Electric wheelchairs and scooters.
Up to a maximum of 4 call outs
is not covered
claim arising in the first 48 hours from date of inception.
Cost of replacement parts or materials used in the repair.
Toll charges, ferry
charges, parking charges, traffic congestion charges.
Storage charges incurred
during or after the use of our services.
More than 4 call outs during the
period of cover.
Vehicles in excess of a 10 mile radius of your registered
home address, a holiday/home location address or a 10 mile radius from the vehicle
being used to transport the mobility scooter or wheelchair.
in mud, snow, sand, or water.
Loss of keys.
person who has taken out this breakdown service
The vehicle declared to us.
Sub section A The United Kingdom including Northern Ireland, the Isle
of Man and the Channel Islands
Breakdown means an electrical or mechanical failure or a road traffic accident
or damage caused by vandalism, fire, theft or attempted theft which renders the
and conditions and eligibility of cover
You or the driver must abide by the
terms and conditions of this warranty.
The vehicle must be maintained at all
times in a roadworthy condition and be regularly serviced.
the right to cancel this agreement at any time, by giving you 14 days notice in
writing to your last known address, and a pro rata refund will be allowable to
You can cancel this agreement at any time. If no claims have been made
during the period of cover then a pro rata refund will be made. If a claim has
been made during the current period of cover then no refund is allowable.
Sub-section A: United Kingdom Cover
If the vehicle registered is immobilised
in the UK, then you are covered for the following: -
A Call out of one of
our approved recovery operators to attend the scene of the breakdown, and where
possible carry out emergency repairs.
B If repairs cannot successfully be
carried out at the scene of the breakdown we will pay the cost of recovery of
the vehicle to the nearest suitable centre able to effect a repair, or recovery
to your onward destination, or home address whichever is nearer.
C If repairs
cannot be carried out at the scene of the breakdown then you will be offered one
or more of the following options: -
(i) The cost of alternative road or rail
travel for the driver from the scene of the breakdown to one destination within
the Territorial Limits stated in this warranty.
(ii) The recovery of the vehicle,
to any one destination within the Territorial limits stated under Sub Section
payable for any claim from any one breakdown is £250.00.
We will always
decide on the best possible way of offering assistance, after taking into account
each individual circumstance.
do not accept any responsibility for the transportation of pet animals with the
vehicle at the time of the breakdown.
engineer undertaking repair work on your instruction will be acting as your agent
for such repair work.
requested, you must provide evidence of servicing of your vehicle.
document is subject to English law unless otherwise agreed in writing by the insurers.
The service providers will not cover the following: -
that have not been regularly serviced or breakdown as a result of, inadequate
repair/unsuccessful DIY or any recurring claim where no remedial action has been
taken to correct the fault.
liability or consequential loss arising from any act performed in the execution
of the breakdown services provided.
not in a roadworthy condition immediately prior to any breakdown.
arising from loss or damage to contents of or within your vehicle.
immersed in mud, snow, sand, or water.
Any claim recoverable from any other
fines or penalties imposed by courts.
charges incurred prior to notification of Breakdown, and our approved repairer
cost of any parts, components, lubricants or materials, food, drinks, telephone
calls, or other incidental expenses.
claim where we have not been notified previously of change of vehicle.
charges incurred resulting from your Breakdown in a location that rescuing the
vehicle would be unlawful.
cost of any specialist recovery equipment needed.
where your vehicle is not accessible or cannot be transported safely, legally
and without hindrance using a standard transporter or trailer.
toll charges, ferry charges, parking charges or traffic congestion charges.
Any costs recoverable
directly or indirectly caused by or contributed to or arising from ionising radiations
or contamination by radioactivity from any nuclear fuel or from any nuclear waste
from the burning of nuclear fuel; or the radioactive, toxic, explosive or other
hazardous properties of any explosive nuclear assembly or nuclear part of it;
war, invasion, terrorism, foreign enemy hostilities ( whether war is declared
or not), civil war, rebellion, revolution, military force or coup; or pressure
waves caused by aircraft or any other airborne devices travelling at sonic or
aim is to try to provide a first class service to you at all times, however we
do recognise that sometimes problems do occur. Should you ever have cause to complain
then in the first instance please e-mail firstname.lastname@example.org
The data supplied by you will only be used for the purposes of processing your
application, including underwriting, administration, and handling any claim which
may arise. The data supplied will not be passed to any other parties other than
those, which we have mentioned hereon.
It is important that the data you have
supplied is kept up to date. You should therefore notify us promptly of any changes.
We may respond
to enquiries by the police concerning your policy in the normal course of their
investigations. Where it is necessary to administer your policy effectively, or
to protect your interests, we may disclose the data you have supplied to other
third parties such as motor garages, engineers, repairers, other insurers etc.
ELECTRIC WHEELCHAIR AND MOBILITY SCOOTER
Keeping your Mobility Independence
over the phone
THROUGH Leading UK Vehicle Recovery Groups
Northampton. NN5 6QH UK Telephone
on 01604 75 75 78
a vital service for ALL Motorists - Page Updated/